Job Description
FNB Learnership Programme 2025 The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience. During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area.
The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided as required.
Key Responsibilities:
- Identify and escalate potential risks that may lead to increased costs.
- Demonstrate cost consciousness and awareness of personal contribution to costs.
- Increase knowledge and understanding of financial processes and adhere to required operating standards.
- Adhere to the Organisation’s shared values, service standards, and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
- Resolve customer dissatisfaction/complaints and take ownership of the problem. Communicate with customers according to agreed standards.
- Collect customer feedback to help improve customer service.
- Ensure that product knowledge and advice are technically accurate.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Ensure that quality standards are adhered to.
- Adhere to Company policies and procedures and maintain accurate activity reports.
- Investigate innovative ways to optimise processes.
- Contribute to the alignment of business processes to customer service.
- Advise line management on potential opportunities for process and system improvements.
Shared Values and Team Contribution:
- Demonstrate the shared value “I get better and better.”
- Contribute to the team by working together to achieve team goals, thereby living the shared value “We strengthens me.”
- Value individual contributions and show respect for others.
- Share information and knowledge that will benefit the team.
- Respect diversity and value inclusivity.
Personal Development:
- Identify effective activities to address own development gaps.
- Create own development plan and review the plan with the team leader.
- Understand which competencies and skills should be mastered to ensure personal development and performance.
- Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better.”
Job Details
Take note that applications will not be accepted on or after 14 November 2025 — kindly submit applications ahead of the closing date indicated above.
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities.
In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Why Choose the FNB Learnership Programme 2025
This opportunity gives aspiring professionals a chance to gain hands-on experience in the financial sector, while earning a formal qualification. You will become part of a reputable organisation committed to excellence, inclusivity, and professional development.
The FNB Learnership Programme 2025 is a stepping stone toward building a successful career in banking, finance, or business administration.