Factory Shop Supervisor: Libstar is recruiting for a Factory Shop Supervisor position based in Epping, Cape Town, Western Cape. This is a permanent retail opportunity within the company’s Lancewood division and is suited to an experienced retail professional with strong supervisory, customer service, stock control and cash management skills.
The successful candidate will assist the Factory Shop Manager with the daily running of the store, supervise employees, support sales targets, manage stock and ensure customers receive excellent service.
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Job Details
| Position | Factory Shop Supervisor |
|---|---|
| Company | Libstar |
| Division | Lancewood |
| Location | Epping, Cape Town, Western Cape |
| Industry | Dairy |
| Job Type | Permanent |
| Functional Area | Sales |
| Minimum Experience | 5 years retail experience |
| Supervisory Experience | At least 2 years |
| Qualification | Grade 12 / NQF Level 4 |
| EE Status | Only open to EE candidates |
| Closing Date | 12 October 2026 |
About the Factory Shop Supervisor Position
The Factory Shop Supervisor will play an important role in supporting the effective operation of the factory shop. The position involves supervising employees, monitoring sales performance, maintaining stock availability, assisting customers and ensuring that store procedures are followed.
The successful applicant should have previous retail supervisory experience and be comfortable working with point-of-sale systems, stock management, cash handling and administrative processes.
Key Responsibilities
Sales and Commercial Performance
The Factory Shop Supervisor will:
- Support the achievement of sales and profitability targets.
- Monitor daily sales performance and report concerns to the Factory Shop Manager.
- Ensure approved prices, promotions and markdowns are correctly implemented.
- Assist with merchandising and promotional displays.
- Monitor short-dated stock and help reduce stock losses.
- Promote customer loyalty through excellent service and product availability.
Store Operations and Customer Service
Responsibilities include:
- Supervising daily store operations during allocated shifts.
- Ensuring the shop opens and closes safely according to procedures.
- Allocating tasks and monitoring employee performance.
- Maintaining store cleanliness, housekeeping and shelf presentation.
- Handling customer queries and complaints professionally.
- Escalating major operational issues to the Factory Shop Manager.
Stock Management and Stock Takes
The successful candidate will also:
- Monitor stock levels and communicate replenishment requirements.
- Assist with ordering activities when required.
- Ensure correct stock rotation.
- Verify deliveries, transfers and stock movements.
- Assist with monthly stock takes and investigations.
- Monitor short-dated, damaged and excess stock.
Cash Management and Administration
Duties include:
- Supervising daily cash-up procedures.
- Assisting with till reconciliations.
- Investigating and reporting cash discrepancies.
- Ensuring compliance with refund, void and discount procedures.
- Processing transactions accurately using approved systems.
- Maintaining records and supporting documentation.
- Completing administrative duties within required deadlines.
Leadership and Staff Supervision
The Factory Shop Supervisor will:
- Lead and motivate employees during assigned shifts.
- Monitor attendance, punctuality and performance.
- Provide on-the-job coaching and training.
- Communicate daily targets and operational priorities.
- Assist the Factory Shop Manager with performance and disciplinary matters.
- Promote teamwork, professionalism and customer-focused service.
Factory Shop Supervisor Requirements
Applicants should meet the following requirements:
Qualification
- Grade 12 / NQF Level 4.
- A qualification in Retail, Business or Supervision will be advantageous.
Experience
- At least 5 years of retail experience.
- At least 2 years of supervisory experience in a retail environment.
- Experience in stock control, cash management and customer service.
Skills and Knowledge
Candidates should have:
- Computer literacy.
- Experience with Excel and POS systems.
- Knowledge of systems such as Syspro, TRAILD and Opstol.
- Strong leadership and communication skills.
- Good numerical and analytical ability.
- Excellent attention to detail.
- Knowledge of retail operations.
- Knowledge of food safety and stock control.
Other Requirements
The successful candidate must be willing to:
- Work overtime when operationally required.
- Work weekends and public holidays when necessary.
- Travel between Factory Shops when required.
Why Apply for This Libstar Factory Shop Supervisor Vacancy?
This Factory Shop Supervisor position offers an opportunity for an experienced retail professional to develop their leadership and operational management experience within an established South African company.
The role provides exposure to several important areas of retail management, including sales performance, stock control, cash management, customer service, staff supervision and store operations.
Applicants who meet the experience and qualification requirements should consider applying before the closing date.
How to Apply For Factory Shop Supervisor
Interested and suitably qualified candidates should submit their application through the official Libstar recruitment platform.
Make sure your CV clearly highlights your:
- Retail experience
- Supervisory experience
- Stock control experience
- Cash management experience
- Customer service experience
- Computer and POS system skills
Application deadline: 12 October 2026
Applicants are encouraged to apply before the closing date as late applications may not be considered.
Frequently Asked Questions
What is the position?
The position is Factory Shop Supervisor.
Where is the job based?
The position is based in Epping, Cape Town, Western Cape.
Is this a permanent position?
Yes. The vacancy is advertised as a permanent position.
What qualification is required?
Applicants need Grade 12 / NQF Level 4. A Retail, Business or Supervisory qualification will be advantageous.
How much retail experience is required?
Candidates need a minimum of 5 years of retail experience.
Is supervisory experience required?
Yes. Applicants should have at least 2 years of supervisory experience in a retail environment.
Is this vacancy open to everyone?
The vacancy states that it is only open to EE candidates.
When is the closing date?
The application deadline is 12 October 2026.
Conclusion
The Libstar Factory Shop Supervisor vacancy in Epping is an opportunity for an experienced retail professional who has strong supervisory, sales, stock management, cash handling and customer service skills.
If you have Grade 12, at least five years of retail experience and two years of supervisory experience, you may be suitable for this opportunity. Ensure your CV demonstrates your relevant experience and apply before 12 October 2026.
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